International Journal of Mathematical, Engineering and Management Sciences

ISSN: 2455-7749

Quality Circle: A Methodology to Enhance the Plant Capacity through Why-Why Analysis

Janender Kumar
Department of Mechanical Engineering, State Institute of Engineering &Technology, Nilokheri, Karnal, Haryana, India.

Krishan Kumar Kataria
Technical Education of Haryana, State Board of Technical Education, Panchkula, Haryana, India.

Sunil Luthra
Department of Mechanical Engineering, Government Polytechnic, Jhajjar, Haryana, India.

DOI https://doi.org/10.33889/IJMEMS.2020.5.3.038

Received on August 08, 2019
  ;
Accepted on January 11, 2020

Abstract

In the manufacturing firms, hospitals, banks, schools and research institutes etc., total customer satisfaction with products and services have very much importance and also necessary for their survival. Quality services and reducing wastages of all types are the primary need of every organisation. Quality Circle is (QC) is one of the techniques that can be utilised to solve industrial problems and can reduce the rejection level. In present paper, QC concept is implemented to solve wastage problem by taking a real case study of an automobile industry. The observed data was analysed through various problem solving techniques such as 80/20 rule and fishbone diagram etc. Finally, Why-Why analysis was carried out to identify the root cause of the problem and suggested actions to solve the problem. The following results were obtained: Gradually reduction in materials wastage minimises the rejection and hence reduces the overhead expenses of the firm. Further, QC helps in motivating employees to do their best for the organisation, which not only improves the productivity of the organisation, but also helps in discovering hidden talent and creative skill of the workforce. Finally, QC helps in developing the sense of belongingness towards organisations.

Keywords- Quality circle, Quality control tools, Problem solving techniques, Why-Why analysis, Automobile industry.

Citation

Kumar, J., Kataria, K. K., & Luthra, S. (2020). Quality Circle: A Methodology to Enhance the Plant Capacity through Why-Why Analysis. International Journal of Mathematical, Engineering and Management Sciences, 5(3), 463-472. https://doi.org/10.33889/IJMEMS.2020.5.3.038.

Conflict of Interest

The authors declare that they have no conflict of interest to declare for this publication.

Acknowledgements

The authors would like to express their sincere thanks to the editor and anonymous reviewers for their time and valuable suggestions.

References

Dey, S.K., Banerjee, R.N., & Ray, M.K. (1997). Genesis of quality circle with a case study. Journal of the Institution of Engineers (India) Mechanical Engineering Division, 78, 24-26.

Dhage, S.N. (2019). Quality circle-a management tool for quality in higher education institutes. Aayushi International Interdisciplinary Research Journal, 6(5), 168-174.

Guimaraes, T. (1997). Assessing employee turnover intentions before/after TQM. International Journal of Quality and Reliability Management, 14(1), 46-63.

Jha, V. (1997). Quality circle implementation in Indian organization: an alternative viewpoint. Decision Journal, 24(1-4), 79-92.

Kaur, A. (2019). Quality circles the medium to enhance productivity levels. International Journal of Research in Engineering, Science and Management, 2(6), 199-203.

Kumar, N., & Mittal, V. (2015). Quality circle implementation in industry in India-a case study. International Journal of Current Engineering and Technology, 5(1), 61-71.

Lakshmi, P.M., & Sucharitha, P. (2019). Motivation and satisfaction through quality circles with reference to selected organization: an empirical study. International Journal of Multidisciplinary Research, 5(2), 33-40.

Prasanna, N.K.K., & Desai, T.N. (2011). Quality circle implementation for maintenance management in petrochemical industry. Journal of Engineering Research and Studies, 2(1), 155-162.

Rungtusanatham, M., Forza, C., Koka, B.R., Salvador, F., & Nie, W. (2005). TQM across multiple countries: convergence hypothesis versus national specificity arguments. Journal of Operations Management, 23(1), 43-63.

Shivagunde, R.B., & Gupta, B.L. (1998). An innovative approach in technical education system for solving work related problems by quality circles. The Indian Journal of Technical Education, 21(1), 9.

Privacy Policy| Terms & Conditions